Registration Information

Please note that due to the nature of Treadsoftly's programs, participants in our longer multi-day programs are strongly encouraged to follow a training program. Those participating in shorter programs should be reasonable fit. Remember the fitter you are the more you will enjoy your Treadsoftly experience. All trips into the backcountry have only the support provided by the guides and the trailers or packs they carry and have no van support between leaving and returning to the trailhead. Most full day trips into the backcountry cover distances of about 5 to 50 km and will require about four to six hours to complete the cycling and/or hiking legs. On most days, we cycle at speeds ranging between 6 and 12 kph and hike at speeds of about 3 kph.
DEPOSITS, RESERVATIONS, AND PAYMENTS -- Reserve your spot on a program using one the following methods
A deposit of 25% of your program  is required to hold your reservation for multi-day program. For day and half day programs a VISA account number is required at the time of booking to reserve your spot. For returning guests deposit requirements may be relaxed at the discretion of Treadsoftly's management. Deposits and payments can be mailed to Treadsoftly Box 206, Lundbreck, Alberta, Canada T0K 1H0. Please make your check or money order payable to Treadsoftly An Environmental Education Company Inc. Balance of the payment is due at the start of your program. Treadsoftly reserve the right to regard reservations as cancelled if payment of the balance is not received when due.
CANCELLATIONS AND REFUNDS -- All programs go rain or shine. 
Multi-day Programs
If you notify Treadsoftly of a cancellation more than 30 days prior to the program starting date, all monies paid less a $50 administration fee will be refunded. Reservations cancelled between 15 and 30 days prior to departure will result in loss of the deposit. Cancellations made within 15 days of the start of the program will result in the loss of all monies paid. 
Day and Half Day Programs
All day and half-day programs are non-refundable. If you notify us more than seven days in advance of your program date we will credit your account for a program later in the same season.
Treadsoftly cannot make any exceptions to this cancellation policy for any reasons including personal emergencies and weather. Please consult your travel agent to obtain trip cancellation insurance. If, for any reason, Treadsoftly Inc. must cancel any program, you will have the option of transferring to another program during the same or the following season, or of receiving a full refund. Treadsoftly cannot be held responsible for any personal expenses due to changes in itineraries or program cancellations such as pre-paid hotel or airline tickets.
TRANSPORTATION TO YOUR PROGRAM -- Transportation to the starting point of the program is your responsibility. The nearest major city is Calgary, Alberta. Calgary is easily accessible by car, public bus, and plane. The Crowsnest Pass is accessible by car and public bus from Calgary.
SINGLE TRAVELERS -- Single travelers will be matched, to the best of our ability, with another single of the same sex and placed in a room with two beds unless a private room is preferred. There is no additional charge if we are unable to match you with a roommate but private room requests are subject to an additional per night room charge. See the single supplements for details.
TRIP INSURANCE -- As we cannot make exceptions to our cancellation policies, we strongly recommend our clients obtain trip cancellation insurance along with health, accident, and baggage insurance from their travel agent.
CONFIRMATION PACKAGE -- After confirming your reservation we will send you a complete confirmation package to prepare you for your program. Included in this package will be: What to bring; Travel directions; Bicycle / Hiking safety and riding tips; Guidelines of environmental responsibility; Guidelines of what to expect from a Treadsoftly program; Pre-departure training program; Assumption of risk and medical emergency form which must be signed by all program participants.
ITINERARY CHANGES -- Treadsoftly reserves the right to change itineraries due to unforeseen circumstances. All efforts will be made to select alternatives of the same high quality and to keep route changes minimal. 
OTHER INFORMATION
Gratuities 
Gratuities for your guides are not included in the price of any Treadsoftly program and are not necessary but they are very appreciated by your guides. Gratuities for the accommodations, food, and attractions are paid by Treadsoftly. Gratuities for alcohol servers are not.
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